7:45 AM                      Good Morning! Continental Breakfast Available

Patio Outside Sailfish Meeting Room at the Marina Inn

 

8:00 AM                      Hospitality Room, Open Until 4:00 PM

                                                Yacht Club Room

 

8:30 AM                      Opening Statements

            Alison Spitzer, Jim Vella

 

8:45 AM                      Ocean Reef: Culture and Customer Service

                                                Ocean Reef’s Laura Ciampa, HR Director and Richard

Weinstein, VP Marketing

 

9:45 AM                      Break

10:00 AM                   Managing Our Relationships

                                                Al Hartman, Victor Vella

 

11:00 AM                    Managing Work Flow

                                                Q&A: Lordstown Experience

 

11:30 AM                    Marketing

                                                Matt Scheel, Victor Vella

 

12:30 PM                    Meeting Concludes

 

Afternoon and Evening at Leisure